A number of passengers on one of the inaugural flights of Beijing Capital Airlines between Lisbon and Beijing, to link to Macau, were unable to arrive on time to their connecting flight in the Mainland capital, having to resort to buying tickets on an alternate airline, according to passenger statements to Business Daily.
The passengers on flight, JD460, were not allowed to check their baggage through to the final destination – Macau, undergoing immigration, baggage claim and check-in procedures in Beijing upon arrival, with only a 1 hour and 55 minute layover period in which to make their connecting flight, a period described to Business Daily as inadequate given the necessary procedures.
The passengers then searched for the company’s help desk in order to inform them of the impossibility of making the flight, but were unable to encounter any company desk, repeatedly calling the listed number of the company without anyone picking up, they told Business Daily.
Given the day-on, day-off nature of the flights from the capital city to the MSAR, they resorted to buying a ticket on an Air Macau flight, they said.
Business Daily attempted to contact the airline to verify the conditions of the flights and passengers through their listed number, checking if the complaints and refunds segment worked. The phone call went unattended by Capital Airlines staff, being forwarded after four minutes of ringing to Hainan Airlines, whose staff pledged Capital would call back. No call or email had been received by the time this went to print.
Business Daily contacted the parent company of Beijing Capital Airlines, HNA, requesting information on the case, but had not received any response by the time this went to print.
