Macau | AirAsia wants to install self check-in kiosks in the airport by early next year

As part of its digitalisation strategy low cost carrier AirAsia wants to install self check-in kiosks at the Macau International Airport in early next year, the company's CEO for Hong Kong and Macau said in an exclusive interview with Macau News Agency (MNA)

Macau (MNA) – “It depends on the cabling, software and if everything is ready. We’re already in talks with the Macau International Airport Co., Ltd. (CAM) […] Passengers arriving the airport won’t need to queue up,” Ms. Lao told MNA.

The move is part of AirAsia’s strategy to become a ‘digital airline’, with the group having plans to install Wi-Fi, mobile payments and digital baggage tags with Radio-frequency identification (RFID) tracking on all its flights in the next two years.

“You can see that the trend for airports in Europe and the U.S. is to become very digitalised, paperless and providing self-service,” Ms. Lao said.

However, to complement those services, the necessary technology infrastructure needs to be put in place at regional airports, with Ms. Lao mentioning Singapore Airport Changi Terminal 4 as an example of this development.

This month, AirAsia announced that it would conduct a study using data collected from its operations in the airport’s Terminal 4 – which uses a self check-in system known as Fast and Seamless Travel (FAST) system – in order to improve low cost carrier procedures. 

“Hong Kong is also working towards that direction. We already talked to the Macau authority CAM about [digitisation] and they’re very supportive,” Ms Lao added.