Macau | Local employees less satisfied with their jobs in 2017- study

Study shows that the ratings of job satisfaction has plunged since the record high in 2015

Macau (MNA) – With 5 as the highest rating, the city’s general job satisfaction scored 3.47 and 3.39 in 2016 and 2017, according to a study carried out by the IFT Tourism Research Centre.

The study – Macao HR Monitor (MHRM) Project – looks at the ‘general job satisfaction’, ‘perceived fairness of compensation and benefits’, ‘job stress and intent to stay’ at organisations to indicate the level of job satisfaction in the city.

After a record high in 2015, the ratings for all the aforementioned indicators plunged in 2016 and 2017.

Employees’ ‘perceived fairness of compensation and benefits’ have ratings below of 3.4 in 2016 and 2017, compared to over 3.46 in 2015.

‘Intent to stay’, meanwhile, has ratings just above 3.1 in 2016 and 2017. For ‘job stress’, the ratings jumped from 2.72 in 2015 to 2.99 in 2017.

Industry-wise, all industries scored lower in ‘job satisfaction’ rating in 2017. However, the finance sector scored the lowest among all industries and is the only industry that has a lower ‘job stress’ score in 2017 compared to the score in 2015. Meanwhile, the F&B sectors is the only industry that recorded a higher rating for ‘intent to stay’ when vis-a-vis the rating in 2015.

In terms of levels of respondents’ personal monthly income, the highest income group, with income more than MOP40,000, displayed higher levels of ‘job satisfaction’, ‘intent to stay’ and ‘perceived fairness of compensation and benefit’ than other income groups.

The study also shows that local employees think that they are not as fairly paid as before, while workers of non-permanent residents experience lower stress level.