SAFP: no repercussions for complaints from civil servants under new mechanism

Civil servants submitting complaints through the new complaint mechanism are not at risk of receiving repercussions, despite the new measures prohibiting complaints from being made anonymously.
The Public Administration and Civil Service Bureau (SAFP) stated that the original intention of setting up the complaint mechanism for civil servants was to ensure the rights of any individuals who lodged a complaint.
In response to the interpellation made by the legislator Kwan Tsui Hang, the SAFP indicated that the mechanism also aims to improve the working relationships between civil servants, to optimise the organisation and operations of public departments.
The Bureau assured that civil servants could choose to lodge complaints to the related departments or directly to the complaint management council.
The council can intervene with the related public departments, to coordinate with cases in which complaint outcomes do not satisfy the complainant.
According to a dispatch posted yesterday in the Official Gazette, the mechanism will apply to public workers of all public departments except the Commission Against Corruption, the Commission of Audit, the legislative support departments, Court of Final Appeal and the Public Prosecution Office.
The mechanism will come into effect 90 days after the release of the dispatch.