Consumer Council receives 1,673 complaints in 2016

In 2016, the Consumer Council processed 6,420 cases, of which 1,673 were complaints from consumers. In particular, complaints about the telecommunication sector topped the list, according to a press release from the Council yesterday.
For the whole year, the total number of complaints received by the Council represented a 12 per cent decrease year-on-year. Of the total, those related to communication equipment amounted to 198 cases, a drop of 35 per cent year-on-year, whilst those related to telecommunication services totalled 144 cases.
Other complaints primarily involved the real estate sector, public transport and food & beverage products, amounting to 184, 99 and 92, respectively.
According to the Council, complaints related to the aforementioned five sectors totalled 717, accounting for 43 per cent of the total number of complaints received by the Council last year.
It claimed that the number of complaints related to telecommunication services, public transport and food & beverage products had decreased compared to that of last year, while those related to the real estate sector experienced year-on-year growth due to more disputes regarding the purchase of real estate by local residents in Mainland China in the first half of the year.
A total of 683 complaints made by tourists last year were recorded, accounting for some 10 per cent of the total. Complaints by tourists were primarily related to the quality and prices of watches, jewellery and communication equipment, according to the press release.
The Council added that it had met with several related associations for the first time last year to discuss the complaints and to look for the causes of the complaints.