Local gaming operators using new security technology that allows data sharing between companies

US-based surveillance and security technology company, Omnigo Software, indicated that all six gaming operators in Macau are currently using a security technology that includes facial recognition and allows for data sharing between companies.

Gaming companies were said to now be employing the company’s iTrak Incident Reporting and Risk Management System, which allows operators to share data on gamblers considered to be problematic.

This system also includes Facial Recognition, Visitor Management, Lost and Found and other functions, and allows casino employees to use data-driven security intelligence to address incidents in real-time, track persons of interest.

‘One of the major benefits of penetrating a market like Macau with Omnigo’s security system is that casinos can draw from a shared database of banned patrons, advantaged players, and VIP guests from Day One of implementation,’ Mark Kornegay, CRO of Omnigo Software, said in an official statement.

‘Sharing data across properties enhances security and surveillance for everyone by allowing casino operators to exchange critical information with each other and with law enforcement.’

According to the company, its technologies are used by all Las Vegas Strip casinos and by 65 per cent of the Canadian gaming market.

Omnigo Software indicates on its website to be focused on public safety, incident reporting, and security management solutions for law enforcement, education, healthcare, gaming, hospitality, and other enterprises.

It also states to currently have 2,000 customers in 20 different countries, 800 of which are colleges and universities.

In June news agency Bloomberg reported in June that gaming operators in the city were testing facial recognition technology to track and study players’ behaviors and help them gain an edge over the players.

Afterwards, local gaming authorities confirmed that some equipment suppliers were testing facial recognition technology devices in casinos from two to three gaming operators, but that such technology could only be used for security purposes.

The Gaming Inspection and Co-ordination Bureau (DICJ) also indicated that under the current gaming law, gaming concessionaires have the obligation to ‘install in gaming areas or rooms, electronic surveillance equipment as a measure of protection and security for people and property’ with such equipment has to be of ‘international standard’ and approved by the gaming watchdog.