Macau | E-systems by Public Administration Bureau with low usage rate – audit report

Macau (MNA) – The systems which have been devised by the Public Administration and Civil Service Bureau (SAFP) to increase government’s efficiencies had only been used by 22 out of 97 public departments as at the end of 2016, a report released on Thursday by the Commission of Audit (CA) disclosed.

The CA has released the report to demonstrate and criticise the slow progress made by SAFP in developing e-government.

According to the audit result, the SAFP had proposed to construct systems for better organisation of human resources since 2001, but the CA had discovered that the Bureau had spent a decade to introduce these systems.

Audit results show that the Bureau had neither consulted users before constructing the systems, nor collected feedbacks after implementing them.

The CA also revealed another instance in which the SAFP had only accomplished to digitalise one form of the 18 forms of Civil Servant Legal System since it was proposed in 2006.

No timetable to resolve issued for ePass

In the report, the CA slammed SAFP for not providing a concrete timetable to resolve the issues of the ‘ePass’ – a system that allows residents to  receive e-service from government departments via registered account – in particular the absence of legal support for the mechanism to unify identifications.

Although the SAFP had replied the CA that it has implemented the mechanism for civil servant recruitment in the ePass, the CA noted that the mechanism serves to regulate access to electronic accounts, the smart identification card and electronic certificates but that the regulations concerning the entrance examination for candidates only has legal effects upon the act of applying the examination electronically.

Five-year-plan of digitalising public administration progressing – SAFP

A press release from the SAFP stated that it pays great attention over the report by the CA, while pledging that it will review, follow-up and improve the issues.

With the Bureau currently working on the five-year-plan of digitalising public administration from 2015 to 2019, SAFP estimated that plan would be 86 per cent executed by the end of this year and over 95 per cent next year.

The five-year-plan proposed three major areas to progress, namely to meet the needs of different parties, to develop and provide service with balance of safety and to coordinate in sharing resources.