macau

Poker face

Macau came in last place in terms of greeting and smiling at customers, according to the 2017 Smiling Report by Better Business World Wide.
The report evaluates customer-service data collected from anonymous shoppers in 67 countries across Asia, Europe, North and South America.
Despite a one percentage point increase, the city’s smiling index only scored 54 out of 100. Meanwhile, Hong Kong is ranked second last on the list, although it did manage to increase its index by nine percentage points to 57 per cent.
In addition to the smiling index, Macau’s greeting index was also the lowest in the ranking, also scoring 54 per cent.
Ireland again topped the list for the third consecutive year with a score of 96 per cent, followed by Latvia with 95 per cent and Puerto Rico with 94 per cent. Asia is considered the lowest ranking continent in terms of greeting and smiling, with an average score of 65 per cent.